Customer Testimonials
I had been to 10 different dealerships to purchase aToyota Corolla for my daughter and was sick of all of the games . I wish I would of went here 1st. There was no pressure and we found the perfect car via Dave and scott. They came down on the car and gave me more for the trade in then the other dealerships. Very happy father and daughter !
Good customer service ! practice social distance everyone had a mask. I would recommend this do this anymore awesome accommodated me coffee water and snacks while I waited
I absolutely love coming to O’Brien Toyota of Peoria. Whenever I take my car in for service here, the service technicians are always very thorough with their inspection and my vehicle is always in and out. I don’t think I have ever waited longer than an hour for service to get completed! I would highly recommend O’Brien Toyota of Peoria to anyone looking to get quality service done to their vehicle!
I absolutely love coming to O’Brien Toyota of Peoria. Whenever I take my car in for service here, the service technicians are always very thorough with their inspection and my vehicle is always in and out. I don’t think I have ever waited longer than an hour for service to get completed! I would highly recommend O’Brien Toyota of Peoria to anyone looking to get quality service done to their vehicle!
Salesman Nic Simons was the best! Very friendly, and resourceful. Would recommend him for any vehicle purchase. Nic was helpful in getting me the best deal on my vehicle.
This year I purchased my first Toyota vehicle. My other two car buying experiences have been disasters at another dealership. I went to Peoria Toyota to look at a highlander I seen on their website then ended up leaving a couple hours later with the highlander. My experience with them has been awesome. It was quick and easy and everyone was very courteous. I had an issue with the battery after I purchased the vehicle. When I called to explain what happened they were understanding and fixed it right away. I will be going to Peoria Toyota for any future ...
Service was excellent, they went above and beyond what I had expected. The new Service Manager(Dan) is very knowledgeable and professional. I had problems before, but with the new manager things seem to be running smoothly. The mechanic did an excellent job, and my service rep(Jackie Farris) gets 5 stars....Great Job!!!
I am always treated with respect, listened to and proper work is completed. This time I ran over a metal object and was concerned about damage. The representative showed me what happened to the car and advised me on what to do about it. I was there almost 90 minutes, but it was worth the wait.
I expected a great job and I recieved a great job. Glass coat was geat, hopefully it will last for as long as I own the toyota camry.
I took my car in for an analysis without an appointment when I experienced difficult in starting it. I was given prompt service and a through analysis of the engine and battery to determine the problem. It turned out to be a defective cell in the battery, which I purchased a year earlier. I was give a new battery via the warrant at no care. Very happy.
Purchased a new 2018 Camry in the color and engine I wanted thanks to the extra effort Luke did by finding exactly what I wanted from another dealership. To me this going above and beyond. He'll be my go to man if when needed. Thanks Luke
Jackie was great as always and they quoted me a 90-minute service time but it was only a 53 minute service time, so they continue to excel in all they do. My only minor complaint was the Cappuccino was only half filled in my cup. #firstworldproblems LOL!
Brought my Highlander in for regular service. Very friendly staff person Aaron. Waited for the work so happy to have it done in an hour. All work was clearly explained.
The service writer, Jackie Farris, was friendly and informative. She explained what was going to be done to my vehicle before I signed the paperwork to authorize the work and she explained what was done after the service was completed. The service was performed in a timely manner and my vehicle was returned to me in clean condition. I am happy with my experience.
Nice friendly employees. Nice Pearl cafe to wait in. Work done in a nice amount of time. Had soda and popcorn a d got car washed.
Had a coupon for a "free Fall inspection" - everything checked over & a car wash included! Tires were recommended bu no pressure to buy - just an explanation of the condition of my tires.
The tire replacement and necessary attendant alignment was performed in the kind of swift, professional, and thorough manner I have come to expect with Peoria Toyota. Service had arranged a loaner for me since the process required nearly 3 hours. However, I did not take advantage of the loaner as the very adequate, comfortable, and well equipped customer lounge makes the wait nearly enjoyable. Ron Scalf
I had an appointment and they were ready for me. They kept me updated about anything else I might want to have done. The wait was very short and I was treated very well.
I was greeted by the service write right at the scheduled time. He listened to my concerns and described they would be handled. I went to the waiting area where I enjoyed a cup of fresh coffee and some pastries and read until the service writer returned to tell me the work had been accomplished. He described what had been found and what had been done to correct the problem. It was accomplished in very short order. The check out was short and sweet and I was on my way. Things could not have gone better. Thank you.
excellent - fast - courteous service - we always are well taken care of by everyone at the dealership. we have purchased four cars at Peoria Toyota and could not be treated better!
Very good service department! Work with them to get my heat shield fixed. They are very good listener and understand what you need. Honest and excellent. Worked with them was amazing!
Ann helped me find a vehicle that I love. Adam made the financial aspect efficient. Good people & place to buy a vehicle from. Great dealership in Peoria. No need to go anywhere else..
I have a 2018 Rav4, I had a slow leak in a tire. I took it in, found out it was covered under the warranty I purchased. They ordered a new tire, it came in the same day and they replaced it for me - wonderful service! This is my 4th Rav4 - Love it!
Always great service and friendly. Love the free car washes. We will continue to bring our 2017 Prius there for service. Also appreciate working with Salesman Joe Ziegler
It means so much to feel like customer service is seeking the very best service. Taking the time to explain and discuss options and what is going on with my vehicle was extremely helpful. Amanda has a great personal touch in customer care!
Everything was wonderful! Doug Topp and Adam Arms we’re both terrific and made the experience stress free and enjoyable. I definitely would recommend them and your dealership. Thanks!
From the moment I was greeted to the moment they brought me my car which was nicely washed...best service department ever. We bring both or Toyota’s to the service department
The internet, phone service was disrupted because of road work and it took a little longer than expected. Not the fault of the service center workers.
I picked up my new Highlander. The entire purchasing process was excellent. The vehicle was fully ready and my salesman covered all of the vehicle's features and controls. The office side of the purchase was equally positive. Everyone was prepared and the transaction was fast. Great dealer to do business with!
This service was related to finding the issue with reduced tire pressure. The cause was a screw stuck on the tire and the issue was resolved fast.
I had a great experience at Peoria Toyota buying my new Toyota Sienna. I feel like a got a great value on my trade in and received excellent financing! Will definitely be coming back in the future.
Keep up the good work! Whoever the technician was that rotated my tires please tell them how much it meant to me to get into my vehicle and find my garage door remote put back together and working properly. It has been in pieces in my drink holder for over a year. What a kind Christian act! I was having a horrible day and it brought complete peace to me. Please thank him for going above and beyond to bring about a personalized incredible experience of unexpected peace and bright shot of happiness.
The service, as I have come to expect, was accomplished efficiently and without a problem. The dealership, service people, and customer lounge make service an enjoyable experience. I have been romanced by other dealerships, but your service has kept me from straying.
I had my 09 Highlander in for an oil line leak which lead into another issue with the cam gears. I was very happy with the service Dan Kmieciak provided. Due me to the service Dan provide I decided to trade my 04 Highlander in and purchased a new 2018 Highlander. I worked with Doug Topp on the new purchase. Doug was also pleasant and professional to deal with.
We have leased our vehicles for many years, but liked our current leased Camry so well that we decided to buy it at the end of the leasing period. We had received e-mails from Toyota listing options/procedures; however, we stopped into the dealership to speak to someone directly to clarify the process. Needless to say, we left the dealership with the process finalized and the transfer made. We are always awed by the friendliness yet professionalism of the entire staff. Regardless of the reason for a visit to the dealership, we are treated like our needs are the number ...
I always enter the drive in doors knowing that I will have a positive experience at Peoria Toyota. Owning several Toyota vehicles, I am treated quickly and courteously, and believe I am recognized by the service team. They always take time to learn of my concerns and I am treated fairly and honestly.
The service department has always been very friendly, helpful and efficient. Would recommend to everybody. My service was done in a reasonable time, and I really appreciated the complimentary wash afterwards!
I was in for the 90,000 mile service on of my Toyota vehicles of which I own four. Peoria Toyota always has my safety as a priority and recommended additional maintenance/repairs which were necessary. Thank you Amanda Pratt for going above and beyond to spoil me and making my Peoria Toyota Experience great as always. Also, thank you to Tim Gossman for your skill and expertise. See you soon!
I have always had the greatest experience at Toyota and this time was known different. Both the young lady that signed me in was wonderful but the young lady that signed me out was very special too. Great group you have.
Very quick and dependable service is always provided by Peoria Toyota. I had a recall taken care of in a timely fashion; done as advertised. Will always use this dealer and Toyota as my transport provider. Currently we have a 2011 Sienna and new 2018 Prius IV. Couldn't be happier with both.
My vehicle was serviced on time without any problems. Larry signed me in, gave me a time estimate, and kept to his word. My time in the waiting area was pleasant due to the coffee bar and television. As always, Peoria Toyota takes excellent care of their customers!
My car problem was handled quickly and efficiently so I didn’t need to worry about being without a vehicle. The manager and service rep were very aware of my concerns.
My vehicle has been serviced here for 10 years, and I can honestly say that the service has always been excellent. All the employees are personable and friendly.
I had an appointment for service at 7:30 am and was done and out the door by 8:15! The service team was Awesome and I was well informed on my vehicles operation.
Everyone was great...friendly, helpful, personable...willing to go the extra mile to please us by getting us into the right vehicle! Happy customer overall!
My last two visits to have my car serviced have been very positive. Jackie was very polite and attentive. Upon my arrival I was greeted by two employees and had just a short wait. This was greatly appreciated.
my saleswomen , Anne, was excellent. She was knowledgeable, yet did not high pressure me . She gave e options to consider. She called me at home to ask me how I liked car and seemed to really care.
Took good care of me and my car. I will come back again and look to buy next car from Peoria Toyota and Scion. They have taken good care.
Friendly seemless service done on my Sienna, I had an oil change, inspection, and recalls done. Amanda is always a pleasure to work with. My vehicle was given back to me cleaned and looking better than when I dropped it off.
Great service! Larry was very helpful and the car was ready on time which was great since I was waiting for it. Everyone was professional and helpful.
We had the pleasure of dealing both with the service and sales departments on our recent visit. The service department is always efficient and thorough so we can easily wait for our vehicle while being assured that the best work is being done on our vehicles. While waiting for new tires to be put on, we test drove and purchased a Corolla. Great deal on a great car!
service was promised to be completed in about 1 hour but was done in about 20 minutes. Service included oil change and tire rotation. Love the customer service wait area.
The check-in was slow but the service was great. I did not believe the alignment check because it was exactly the same as last time and the car had been aligned at Goodyear just a few months ago. Someones equipment need calibrating! The lowest labor rate at Toyota seems to have increased from $90/hr to $114/hr. This is expensive and may influence where I take my Toyota for service! The discount coupon helped. The hourly rate is too high for the level of work performed. The service was great just expensive! I know we need to pay for the "...
Our salesman (Douglas Topp) even came to our house to connect the garage door. I have already recommended him to someone else. who is interested in a Rav 4.
Nic was very friendly, accommodating and knowledgeable. He answered all our questions and directed us towards a vehicle that met our needs without being overly pushy.
I feel I can trust the service department to perform only service that is necessary, but recommend any optional service and the reason for it. The service was performed in a timely manner.
Andrew and Nic went above and beyond to locate the vehicle with the chosen options and color. I was more than pleased with their product knowledge and helpfulness between sales and the financial dept (Andrew Arms). I will definitely be back for service and the next new car purchase.
Having my car serviced at Peoria Toyota is worth the time. From Jackie signing us in , to Burliss doing the work. We always get wonderful care and courteous service. We are lucky to have such a wonderful dealership near our home. Keep up the exemplary work!!!!!
Always receive top notch service when I bring my car in. People are friendly and courteous. I was able to get an appointment within a reasonable time period. My only “complaint” is the furniture in the waiting area is very uncomfortable, hard for seniors to get up and down on sofas and most of the chairs are really not comfortable. Toilets in bathroom stalls are too low for seniors with nothing to grab to assist to get up and down.
Doug so helpful. As seniors, we have not bought a car in 11 years. Things have changed! He was so patient with us and assures us whenever we have a problem (which may be many) he will be there to help. So much modern technology. He came to our house to connect our garage door opener. In our 80's with health problems our opener required someone to use a ladder to connect it. Then get into the car within 60 seconds to finish the project. Out of our league. He was tall enough to reach it himself!
This was my first time buying a new vehicle and I had a very pleasant experience. My sales person was helpful and friendly. He promptly got back with me as soon as he could, even if he was with other customers at the time. The only negative experience was that I was encouraged to not purchase GAP insurance by the finance manager on my new vehicle.
I've owned Toyota vehicles since 1988 and have all service done at Peoria Toyota. There's a reason for that. It is so easy to make an appointment and with the online service scheduling, even easier. The service people are terrific suggesting what maintenance is advisable and the check-in takes just a few minutes. Then it's off for coffee and a snack in the service waiting area but service never takes long. Before you know it I'm out the door and on my way. My service Advisor was Jackie Ferris and she was excellent.
Appointment scheduled quickly within two days I was told how long the wait, received car sooner Excellent service, price quoted was within expected range Received senior discount!
I had a very unexpected problem with my loyal Toyota Highlander and I called the service department - they were able to see me later that day and quickly diagnosed the problem as a bad alternator. After 14 years (my Highlander is a 2004 model) and 85,000 miles, I finally had a problem with my car! But it wasn't a problem at all because they were able to fix it. By the next morning, I was out driving my wonderful car. I am a solid Toyota fan and especially a fan of this dealership. Always courteous and competent service.
Of course I love getting one of those smoothies while waiting😊everyone was very courteous and prompt with the work done. They even washed the car!
Always a pleasure - I drive 45 mikes to take my car to this dealership. They are much more organized, timely and honest than the dealership in my area. They have state of the art diagnostic equipment for alignment, tire tread etc. I will continue to take my vehicle to them, even with the commute! I have had several technicians over the past 2 years and have been very happy with them from check in to check out.
Joe was super friendly, knowledgable and helpful. Everyone I encountered was always friendly. They helped me navigate my options efficiently. I would for sure recommend this group.
I purchased a 4Runner, and just had my first service at Peoria Toyota. I'm very happy with all aspects of my experience with them! I have purchased other vehicles (Chevy, Ram) from other dealerships in the area in the past, but hands down, these folks do it right!
The furniture in the main waiting room had several spills on it. One large one looked like coffee. Although the spots were dry, it made the furniture seem dirty and not something I enjoyed sitting on. All else was great!
My appointment was setup quickly and efficiently. The entire process was quick and complete. I have no complaints and will continue to come to this dealer for service.
All the work was performed very professionally, on time, and nearly to the penny to the repair estimate. My vehicle was returned to me very clean inside and out. The loaner vehicle was available as scheduled, and required paperwork was organized and took less than five minutes to complete.
In for key and fix hood. Due for oil change and added that so I didn’t need to come back. Didn’t fix hood.
Great service friendly, helpful and will recommend the Peoria Toyota to family, friends and co worker as well. The cars will get you and the service will keep you.
Brought car in for service as it was not always starting with first turn of the key. Larry was friendly and helpful in ordering fuel pump and getting car in for fast replacement. Thanks, Larry
The service area was clean and efficient, I worked with Brandon for three separate appointments for three different vehicles. He is extremely helpful and friendly.
Everyone at Peoria Toyota was very accommodating and welcoming. Nicolas did a great job as salesman. He let the features of the car sell itself by expounding on all the little features the vehicle offered rather than pushing the sale onto the customer.
Able to test drive the vehicles I was interested in and able to make my decision without pressure. Picking up vehicle and completing paperwork was easy.
I bought my Toyota Prius for my job. I have a 142 mile round trip commute everyday. So, perfect service is a must for my car. Every person I have ever talked to at Peoria Toyota has been more than kind and very quick to take care of me. I've been with coming to this dealership for a little over a year now and I'm happy to report that I've never once had a reason to complain. The consistency in excellence in every aspect is staggering and is not commonly seen in this day and age. I highly ...
Satisfyingly fast friendly courteous-knowledgeble informative punctual nicely dressed clean well-groomed supportive well-trained good service at snack/coffee tea counter-good popcorn and clean floors. There-That should do it.
I arrived for the appointment 15 minutes early. I was immediately greeted and taken care of by Brandon Hilst. The car I brought in had been recently passed down to me by my father, and Brandon took the time to go over the details of the service agreement I had been grandfathered into by my father. This was in addition to him training a new recruit. The entire service took approximately an hour. They must have received a part for the broken car wash, because despite being told it was broken when I entered, my car was clean on exit. I ...
I asked to have brakes checked during 75000 mile service. Estimate and reasons to proceed were given with no pressure to act. When I came back a month later to schedule the work, drop off options and complimentary shuttle were clearly explained. Work was completed at 20.00 less than estimate.
Car was taken from the shop on time then return to me at the scheduled time. Service Personnel for kind and pleasant, and very informative. Waiting area for those receiving service was clean and well-staffed. An excellent experience.
No pressure service. Very informative. Gave me three potential full tire replacement estimates with no pressure to buy. Even made me aware of the buy 3 get one free tire sale.
Quick oil change and a low tire. Out the door for under $70 with a coupon included with out having to ask. Excellent service and a free car wash to boot!
Service writers are very professional, very friendly took care of all my needs, the service techs all so took great care of my rav 4, and the service work i needed, plus i always get a nice clean car, with their complimentary car wash afterwards
Peoria Toyota has never disappointed me! Easy to work with as well as terrific service. Friendly and knowledgeable staff makes the service appointment a breeze.
Thank you for the great service . They serviced my vehicle in less time than I expected . I will continue to have my service work performed here .
My experience with my 5,000 mi. review was speedily done, effectively carried out, politely handled, and thoroughly completed. I was satisfied with everyone involved ! Thank you all.
Great waiting area and great service, very friendly...appointment ran over by 30 minutes so that was a bit inconvenient but I'll always take my car here because of their through job!
I appreciate the friendly and professional manner in which I am greeted when I arrive for a service appointment. I trust the information that is provided about the service needs of my car. I don't feel any pressure regarding other unexpected needs for service that may increase the cost of the service. The cost is always what I expect.
Service here is excellent. I really like the employees., and they do good work at fair prices. iIwould highly recommend this service department to anyone.
Oil change and tire rotation. Brandon did a great job of keeping customers informed as the oil machine caused delays. Waiting area is comfortable with wide variety of drinks and snacks.
As always the service is great! They are great asset to your company. Keep up the good work. I recommend you to everyone - will continue.
I'm not putting miles on this Avalon very quickly - so I don't have much contact with your service people. This was mostly routine maintenance - Brandon Hilst was the service provider. Service was prompt and competent and my questions were answered.
Everyone is very friendly and helpful. Brandon was my contact person and he was very thorough and answered all my questions. This dealership is amazing!
I needed a ride while my Highlander was receiving routine maintenance. The normal shuttle driver was not available quickly, so the Service Manager gave me a lift! That's taking care of customers!
Very good service from AMANDA PRATT. BLD. WAS CLEAN. I WILL BE BACK TO HAVE MY BRAKES DONE. I ALSO LOOKED AT YOUR NEN CARS. TOO MUCH FOR ME.
Very easy service call. I just love these guys! My oil was changed and tires rotated. All was done before 1 hour. Can’t beat that!
Got in very quickly, professional service, complimentary breakfast and smoothie are always a bonus. Enjoy coming here, I know I will receive quick, professional service.
Other than a LONG wait to talk to finances, this review is completely positive. Nic was an awesome salesman, and kept us informed about all delays. He went through all the details of my truck purchase and answered questions with a smile. The finance guy, Adam, was also extremely nice.
