Customer Testimonials

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Cars Jun 13, 2021

We were initially hesitant to buy a used Nissan Leaf here since this is a Toyota dealership and it's our first electric car, but we were so impressed with the professionalism and customer service at this dealership that we bought the car. Josh Warner was extremely accommodating, knowledgeable, and attentive and managed the process well, satisfied with the price, paperwork was done efficiently, car was spotless, so far very happy with our purchase. Highly recommend this dealership.

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Cars Feb 24, 2021

We are very happy with our purchase from trevor spears and tim duggan .they turned a bad day into an awsome day. We shopped in ohio service was awful , i had pruchased from obrien many year ago and was very pleased, so we left ohio saturday afternoon and drove to indy and drove home in our new purchase. Obrien will always be our vechile purchasing place. Thsnk you folks at obrien for a pleasant experience.

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Cars Feb 14, 2021

I brought in my 05 Tundra for an oil change and tire rotation. The entire process was seamless and quick! I barely finished my complimentary coffee before my service was completed. I drove nearly an hour to do this because I wanted to use the same location where I bought the vehicle, and I'll definitely use them every time.

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Cars Jan 22, 2021

Salesman,Justin Crenshaw, exhibited great vehicle knowledge and initiative from the time he picked up the first phone call, closed the deal, and ran me through the vehicles operation. Keith in Finance was also helpful. Highly recommend.

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Cars Jan 8, 2021

O’Brien Toyota always does a great job! We’ve worked with Mike Ramon for years and he’s one of the best. I recommend O’Brien to all my friends.

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Cars Sep 11, 2020

Great service and quality work! Explained car issues well and allowed options to fit repair options into current budget. Very nice facility and clean accommodations.

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Cars May 13, 2020

Really nice staff, clean facilities. Even during COVID the car buying process was smooth. Would go back again in the future. Fair dealing for a dealership.

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Cars Apr 20, 2020

Outstanding customer service, professional and courteous. Complete confidence with this dealership. Purchased vehicle new. Did not have choice color on lot, but was found the following day. Fantastic turn around time! Highly recommend this dealership.

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Cars Mar 13, 2020

I switched to O’Brien because the dealership I had used for the last five years has gone downhill in that they rarely answer the phone

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Cars Jan 14, 2020

I recently bought a new 2020 Rav 4 and was extremely impressed with O’Brien and their associate Trevor. They gave me an excellent deal that I’d be foolish to walk away from. I had bought from other dealerships before (Ray Skillman) who were fine to work with, but the sales team always seemed to “bro-ie.” The group of folks at O’Brien we’re just friendly and down to earth and didn’t seem as if they had some kind of agenda just to make a sale. Nicely done!

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Cars Jan 5, 2020

Great experience, Tyler was tireless in his efforts to find a car I would be happy with and he did it. Experience was quick and I found just what I was looking for.

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Cars Dec 29, 2019

O’Brien Toyota was responsive and accommodating from the first contact. I felt that they provided an honest price and shopped for the best financing available.

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Cars Nov 1, 2019

The lease on my 2017 Corolla SE was nearing it’s end, and Dale Schmaltz reached out to me to go over my options. I met with him last Friday and test drove a 2019 Corolla XSE hatchback, and a 2020 Corolla SE sedan to see which I preferred. Both drove great, but the lack of rear leg room in the hatchback made my decision easier to go with the sedan instead. He went over my options with me, and at the end I decided to get an SE sedan, fully loaded in either the Celestite Gray, Classic Silver Metallic or Black Sand ...

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Cars Oct 31, 2019

Patrick was amazing. He gave me all my options and between him and the finance team I got the vehicle I wanted really wanted. Patrick was very detailed in explaining everything. I previously had a Toyota that I had no idea what half the buttons actually did but when I got my new Toyota Patrick explained every button, features of the vehicle, helped me program everything before I left and even when over questions others have had and explained it to me. O'Brien Toyota employees and owners went above and beyond to help me. It was such a great ...

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Cars Oct 23, 2019

Tammy was my service person. She has very good customer service skills. This is one of my favorite dealers to go to for everything having to do with my car. I always recommend them to other people. I bought my present car from O'Brien Toyota and will probably buy my next one there if I can get a good deal.

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Cars Oct 16, 2019

Reps. Are polite knowledgeable and customer oriented they get you checked in and out in a timely manner . Maintenance car repair guys r # one

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Cars Sep 9, 2019

I bought my 4Runner new in 2012 and have been very happy with it and the service O’Brien have provided. I will continue to patronize this dealership

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Cars Sep 6, 2019

Great buying experience. Would recommend Dale Smaltz to anyone even though he went to Cathedral! All involved were professional, courteous and friendly. It seemed like they genuinely cared.

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Cars Aug 20, 2019

Great service and finished in less than an hour! Greeted promptly and we arrived early and were still my car was taken in immediately. I appreciate the professional and courteous service! I’ve already recommended O’BRIEN to a friend.

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Cars Jul 26, 2019

I just leased my third Rav 4 from Frank at O’Brien Toyota. Keep in mind that I drive 160 miles from southern Indiana to Indianapolis in order to receive the excellent, thoughtful service that I truly appreciate. Always enjoy doing business at O’Brian Toyota!!

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Cars Jul 18, 2019

The “Patrick Team” was phenomenal! They made our buying experience enjoyable yet personal. We look forward to seeing everyone at service time for our vehicle, and will definitely shop “O’Brien for ALL future car purchases!!

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Cars Jun 30, 2019

They are always very friendly and listens to the customer about what is wrong with the car. I scheduled an appointment with them for Thursday night. I was afraid to drive the Rav 4 up there. I had it towed to them that evening. Friday morning they called me to verify the alternator was the problem. They called me in the afternoon on Friday to tell me it was done and I could pick it up. I drive from Danville IN to have my car serviced there when we have an Andy Mohr Toyota in Avon. I have bought two vehicles ...

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Cars May 28, 2019

Great service. Appointment was set in advance and car was ready when promised. Time was longer than I wanted to wait so dealership provided a ride to and from my workplace.

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Cars May 24, 2019

The service was very good . I liked the comfort of the waiting room. The person in service was friendly and knowledgeable. It was my first visit to this Toyota franchise.

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Cars May 24, 2019

Good service,trustworthy recommendations. Have used them for over 13 years. Worth the drive from the North side of town. Appreciate the honesty, transparency,expertise of the mechanics

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Cars May 11, 2019

I have been using this dealership for service and repairs for years and recently got my brakes done and rotors replaced. They are always speedy, friendly, and do a great job.

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Cars Mar 29, 2019

I’Ve been a loyal customer for over 25 yrs and will not purchase or have my vehicle serviced any where else but O’Brien Toyota. Dan, Hick, Gene, Bob, Sandy and the rest of the Service crew are “Amazing “. I trust their work and knowledge when servicing my vehicle. It’s because of how good they treat me is why I have remained loyal to this particular dealership.

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Cars Mar 22, 2019

O’Brien Toyota had to replace my tire due to the poor roads in Indy. I don’t venture there often but the one time (I couldn’t avoid the pothole) was all it took! Luckily my well built Toyota Prius only suffered a buldging radial which required a new tire.

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Cars Jan 9, 2019

I left the dealership I bought my Sienna van from in order to solve an electrical problem with O’Brien. Scotty is in the Service department and he was great - thorough, professional, & friendly. Hicks, the Service Mgr is wonderful & follows up on problems, does research, and is very fair. This is the best service department I’ve ever used, & I’ve been driving for 50 yrs! My next vehicle purchase will come from this dealership for sure-

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Cars Dec 18, 2018

Oustanding, professional and courteous staff through every step of purchase process. We arrived prequalified and their finance professional found us an even better finance package. O'Brien Toyota is simply the best!

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Cars Nov 16, 2018

Prompt and friendly check in, thorough inspection, pointed out status for potential future issues without trying to sell the Rosie today, and fair pricing for repairs. Couldn’t be happier.

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Cars Nov 3, 2018

Thanks, Nicholas J Case, and Toyota(service department) for a job well done keep up the good work! I will see you next time, take care.

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Cars Oct 19, 2018

The whole process was great! Justin Crenshaw was awesome! He listened and did not pressure us! I will definitely recommend this dealership to friends and family

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Cars Oct 16, 2018

Justin, Nick, the GM, the receptionist, and the entire team were so helpful and nice when we were running a little behind from a delayed flight. They helped us get our car from service (after closing) and get on our way right before the 8:30pm closing buzzer!! Saved us from having to carpool to work, what a great experience and phenomenal customer service! 10/10 recommend!

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Cars Oct 12, 2018

Excellent customer service each time! Everyone was friendly and helpful and the service was completed in a timely manner. I will definitely continue to use O’Brien Toyota and would recommend them highly!

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Cars Sep 28, 2018

The standard oil change / tire rotation was fine however the write up for a diagnostic future repair wasn’t given in a thorough manner. I had to ask them to give me a total with labor vs. just parts. They complied but I had to take it hand-written.

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Cars Sep 6, 2018

The dealer was very helpful in the processs and wasn’t pushy about buying all the packages. I would come back here for my next car!

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Cars Aug 10, 2018

Dealt with Trevor spears online. Went in today and he already had my new car by the door. He’s highly professional and personable. Drove home in my new ride

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Cars Jul 27, 2018

I was disappointed this time due to the fact my wife had a scheduled appointment for 1 PM and didn’t get out till 230 the person at the desk said that was too long as well just for an oil change

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Cars Jun 27, 2018

We were really pleased with our experience with OBrien Toyota. We were casually looking around the lot and as we approached the building, Rich ran out to ask if we needed help looking for anything. We told him what we were looking for and explained that we didn't see anything on the lot. He offered to check his system to see if they had the vehicle in their inventory. Sure enough, the vehicle had just been brought in and was sitting in the back!! That's the vehicle we ended up purchasing. Had it not ...

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Cars May 19, 2018

Took my Toyota in for a regular service (oil change, tire rotation). They are always fast and friendly. The only disappointing thing was the car wash was down.

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Cars Apr 12, 2018

Took my 2002 Camry XLE in for Service I was very pleased with the service, I switched to this dealer because of a previous problem & they resolved the issue.

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Cars Feb 26, 2018

I highly recommend this dealership to everyone! I have always had the best experience here than any dealership in my life. I've been leasing with O'Brien for 10 years and I will never go anywhere else. Their customer service is so friendly and so helpful which creates a great atmosphere. A HUGE shout out to Darius, Danielle, Justin and Rich!! You guys are all awesome and have made my experiences the best ever. See you all in 3 years 🙂 One Very Satisfied Customer!!!!

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Cars Feb 25, 2018

We have been dealing with Obrien for over 20 years. Will not gonelsewhere for cars.and service despite another dealership being 2 miles away!! Highly recommend O Brien Totota gor everything

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Cars Feb 18, 2018

The lady that works the service dept is great. They forgot to sch my apt but was in and out in 40 min. Sales staff helped with ? On my lease.

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Cars Feb 16, 2018

Purchased a used car under an hour. Great staff. I highly recommend O'brien Toyota. I will be using them for all my car purchases in the future.

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DealerRater Oct 26, 2013

Initially chose O'Brien after selecting 3 or 4 dealerships from Cars.com, because their price looked the best for the car I was after. They had the exact model we wanted (RAV4 XLE) in stock and color was perfect. Trade-in seemed a little low on either of our current vehicles, but was probably standard for a dealer trade-in (I eventually chose to sell the old one privately anyway). Location was among the best (for us) of all Indianapolis Toyota dealers. Mike Ramon was very personable, genuine, with no hard-sell at all. Worked very well for us, getting cross bars & trailer ...

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DealerRater Jul 11, 2012

Very good service. Danielle was an excellent sales person! The guy in the finance department was very helpful as well...when I took my car in to the dealer for the 5000 service all I had to do was send a text to Danielle and she helped me set an appt...the service department was excellent as well...

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DealerRater Jul 6, 2012

My wife and I were looking for a replacement vehicle for our 2003 Kia. We had went to several lots checking several types of vans and cars. Every lot had a salesperson eager to help and I will admit none were pushy but one stood out above the rest. Explaining every detail and answering every question we ask. My contact person was Danielle Lovins at O'Brien Toyota. Since our purchase Danielle has kept in contact with us, assisted us in using the blue tooth device in our car twice and helped us when we came in late one saturday to ...

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